Got a question? We’ve got you covered. Explore answers to the most common things contractors and hospitality clients ask us.
1. What materials are your products made of?
We use high-quality stainless steel, zinc alloy, and brass—materials trusted for their durability, corrosion resistance, and long-term performance in high-traffic spaces like hotels and apartment buildings.
2. Are your products compliant with U.S. standards like ADA and ANSI?
Yes. Our grab bars and fixtures are designed to meet ADA and ANSI standards for safety, accessibility, and commercial-grade performance in North America.
3. Can I get a sample before placing a bulk order?
Absolutely. You can fill out our Sample Request Form or email us at [email protected]. If you have project details, we may be able to provide samples free of charge.
4. What’s the minimum order quantity (MOQ)?
Our standard MOQ is 100 pieces. For special finishes or less common models, the MOQ may be higher—reach out and we’ll confirm what works best for your needs.
5. Do you offer OEM or custom services?
Yes, we support both OEM and full customization. Share your drawings, requirements, or ideas—and we’ll work with you to bring them to life.
6. How long does production and shipping take to North America or Europe?
Production typically takes 15–30 days, depending on your order. Standard sea shipping to the U.S. or Europe takes 4–5 weeks. Need it faster? We offer expedited shipping options to meet tight project schedules.
7. Are your products easy to install?
Absolutely—they’re designed with your team in mind. All Kordex products come with clear guides and standard hardware, so whether it’s a hotel bathroom or a multifamily unit, installation is a breeze.
8. What’s your warranty and return policy?
All Kordex hardware is backed by a 5-year limited warranty covering material and manufacturing defects. If something goes wrong, we’ll replace it—no stress, no guesswork.
Discover how Kordex can bring durability and value to your next project.